Cancellation & Refund Policy

1. Order Cancellation Policy

We strive to dispatch orders as swiftly as possible. You may cancel your order according to the following guidelines:

• Prior to Dispatch: You may cancel your order at zero cancellation fee at any time while the status remains in Processing (before handover to the courier). You can initiate this from your Account Dashboard or by emailing care@meoora.in.
• After Dispatch: Once an Air Waybill (AWB) is assigned and the order has been handed over to the courier partner, an in-transit shipment cannot be cancelled. You may refuse delivery at your doorstep or initiate an eligible return after receipt.

2. 14-Day Return & Replacement Eligibility

Due to the personal hygiene, sanitary, and temperature-sensitive nature of botanical skincare formulations, returns are accepted under the following conditions within 14 days of delivery:

• Eligible Return Reasons:
  • Damaged, leaked, or broken container upon arrival.
  • Incorrect product, variant size, or shade delivered.
  • Defective dispenser, dropper pump, or missing safety seal.
  • Expired product received.
• Condition Requirements: Products must be in their original packaging, accompanied by all outer cartons, safety seals, and original tax invoice.
• Non-Returnable Items: Used, opened, or altered products where the inner protective safety seal has been tampered with (unless arriving defective or causing severe adverse reaction documented via photo/medical note).

3. How to Initiate a Return or Exchange

1. Visit your Account Dashboard and navigate to Past Orders, or email our support desk at care@meoora.in.
2. Provide your Order ID, description of the issue, and 2–3 clear photographs or a short unboxing video showing the batch number, outer seal, and defect.
3. Our quality assurance team will inspect and approve the request within 24 business hours.
4. Upon approval, a complimentary reverse courier pickup will be scheduled from your original delivery address.

4. Refund Methods & Timelines

Once our fulfillment warehouse receives and verifies the returned parcel, your refund is approved and disbursed:

5. Late or Missing Refunds

If 7 business days have elapsed since your refund approval notification and you have not seen the credit reflected on your bank statement, please verify with your issuing bank or UPI application, then contact us at care@meoora.in with your payment transaction reference (ARN/RRN).