Shipping & Delivery Policy
Fast, insured carbon-neutral delivery across 26,000+ Indian postal PIN codes.
1. Order Processing & Dispatch Timelines
Every Meoora formulation is packed in specialized protective temperature-stable packaging to preserve active botanical integrity.
- Dispatch Window: All confirmed orders are dispatched from our central fulfillment facility within 24 to 48 business hours (Monday through Saturday, excluding national and gazetted holidays).
- Order Confirmation: You will receive an instant confirmation email and WhatsApp/SMS alert upon successful order verification.
2. Estimated Delivery Transit Time
We partner with premier logistics providers via Shiprocket (including BlueDart, Delhivery, Shadowfax, and DTDC) to deliver nationwide:
| Destination Region | Estimated Transit Timeline |
|---|---|
| Metro Cities (Delhi-NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata) | 2 – 3 Business Days |
| Tier 1 & Tier 2 Regional Hubs | 3 – 5 Business Days |
| Rest of India & Remote Postal Circles (including J&K, North-East) | 5 – 7 Business Days |
3. Shipping Fees & Free Delivery Threshold
- Free Complimentary Delivery: Orders with a net cart subtotal of ₹499 and above qualify for 100% Free Standard Insured Delivery across India.
- Standard Shipping Rate: A flat nominal fee of ₹40 applies to orders below ₹499 to cover secure transit insurance and eco packaging.
4. Partial COD (Cash on Delivery) Protocol
To protect customers and eliminate courier return-to-origin delays, Meoora implements a fair Partial COD model:
- Customer pays an advance confirmation charge of 5% online during checkout.
- The remaining 95% balance due is recorded on the courier shipping label.
- At the time of doorstep handover, the courier delivery agent will collect strictly the 95% balance amount (payable in cash or through instant doorstep UPI QR code).
5. Live Shipment Tracking
As soon as your package is scanned by our logistics courier partner, a live Air Waybill (AWB) number and direct tracking URL are generated. You can track your shipment stages in real time:
- Via the link in your dispatch SMS / Email alert.
- Through your account dashboard under Order History ➔ Track Shipment.
6. Damaged or Tampered Parcels
If your external carton appears damaged, torn, or unsealed upon delivery, please do not accept the package. Instruct the delivery executive to record the damage on their handheld device, take photos of the outer box, and immediately alert our care team at care@meoora.in or WhatsApp with your Order ID.